Refund policy

 

Return & Refund Policy — 

 

1. Return & Exchange Window

You can request a return or exchange within 7 days of delivery. Requests raised after this window cannot be accepted.

2. Condition for Return

The item must be:

  • Unused, unwashed, and unaltered
  • In its original condition with all tags attached
  • Returned in its original packaging, along with the kurti, pants/palazzo, and dupatta (all three pieces of the set)

Items returned without tags, or in worn/washed condition, will not be accepted and will be sent back to you.

3. How to Raise a Request

  1. Email [info@gourijaipur.com] or WhatsApp [+91-8003692572] with your order number and reason for return/exchange.
  2. Once approved, we'll arrange a reverse pickup (where serviceable) or share a self-ship address.
  3. Your item is quality-checked on arrival before the refund or exchange is processed.

4. Refunds

  • Prepaid orders: refunded to your original payment method within 7–10 business days of the item passing quality check.
  • COD orders: refunded via UPI/bank transfer (we'll collect your account details) within the same timeline.
  • Original shipping charges are non-refundable. Return shipping is free if the item is damaged, defective, or the wrong item was sent — otherwise it's borne by the customer.

5. Exchanges

  • Free size exchange, subject to stock availability.
  • If the size you want isn't in stock, we'll convert your request to a refund automatically.
  • Only one exchange is allowed per order.

6. Damaged, Defective, or Wrong Item

Email us within 48 hours of delivery with photos/videos of the issue. We'll arrange a free replacement or a full refund — no questions asked.

7. What's Not Covered

  • A shade difference of 10–15% due to screen brightness/lighting is not considered a defect (true of any printed or hand-embroidered fabric) and isn't grounds for return.
  • Change-of-mind returns after the fabric has been worn or washed.
  • Any item purchased on final sale/clearance, if explicitly marked as such on the product page.
  • International orders are eligible for exchange only, not refund, due to return shipping costs.

8. Cancellations

Orders can be cancelled free of charge within 6 hours of placing the order, or any time before dispatch, whichever is earlier. Once shipped, an order can no longer be cancelled.