Terms of service

Terms of Service —

1. Overview

This website is operated by Gouri - Jaipur ("we", "us", "our"). Throughout the site, these terms apply to all visitors, users, and customers of the site.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms, policies, and notices referenced here or available by hyperlink — including our [Return & Refund Policy], [Shipping Policy], and [Privacy Policy].

Please read these Terms carefully before using the site. If you do not agree with any part of these Terms, you may not access the website or use any of our services.

Our store is hosted on Shopify Inc., which provides us the e-commerce platform used to sell our products to you.

We reserve the right to update, change, or replace these Terms at any time by posting changes to this page. It is your responsibility to check this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

2. Eligibility

By using this site, you represent that you are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian.

3. Products & Pricing

All products displayed on this website — including images, colours, fabric descriptions, and pricing — are presented as accurately as possible. However, actual colours may vary slightly due to screen settings, lighting, and the handcrafted/printed nature of the fabric.
Prices are listed in Indian Rupees (INR) and are subject to change without notice. The price applicable to your order is the price displayed at the time of checkout.
We reserve the right, at our sole discretion, to limit the quantities of any product, to refuse any order, or to discontinue any product at any time.
Minor variations in embroidery placement, print alignment, or hand-finishing are natural to the fabric and craft process and do not constitute a defect.

4. Orders

All products and prices displayed on this website constitute an "invitation to offer." Your order constitutes your "offer" to purchase, which we may accept or decline at our discretion — for example, in cases of pricing errors, stock unavailability, or suspected fraudulent activity.
Once an order is placed, you will receive a confirmation email/SMS. This confirms we've received your order — it does not guarantee that the order will be fulfilled.
We may limit or cancel quantities purchased per person, household, or order, including orders placed under the same account, payment method, or shipping address.
If your order is changed or cancelled by us, we will attempt to notify you using the contact details provided at checkout.

5. Payments

We accept payments via the methods listed at checkout, which may include credit/debit cards, UPI, and net banking.
Payments are processed through Shopify's payment gateway and/or third-party payment processors. We do not store your full card details on our servers.

6. Shipping & Delivery

Shipping timelines, charges, and serviceable locations are detailed in our [Shipping Policy]. Delivery estimates are indicative and not guaranteed; delays caused by courier partners, weather, or circumstances beyond our control are outside our liability.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our [Return & Refund Policy], which forms part of these Terms.

8. Intellectual Property

All content on this site — including the Gouri - Jaipur name and logo, product photography, descriptions, graphics, and layout — is the property of Gouri - Jaipur and is protected under applicable copyright and trademark law. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

9. Prohibited Uses

In addition to other prohibitions set out in these Terms, you agree not to use the site or its content:

For any unlawful purpose, or to solicit others to perform unlawful acts
To violate any local, state, national, or international law or regulation
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, or discriminate
To submit false or misleading information, including in reviews or return requests
To interfere with or circumvent the security features of the site
To upload viruses or any other malicious code

We reserve the right to terminate your access to the site for violating any of these prohibited uses.

10. User Accounts

If you create an account with us, you're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use of your account.

11. Third-Party Links

Our site may contain links to third-party websites (such as social media or payment gateways) that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party sites.

12. Disclaimer of Warranties & Limitation of Liability

This site and all products sold through it are provided "as is" and "as available," without any warranties, express or implied, except as required by applicable law.
We do not guarantee that the site will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, Gouri - Jaipur, its team, and affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through it, beyond the value of the order in question.

13. Indemnification

You agree to indemnify and hold Gouri - Jaipur, its team, and affiliates harmless from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms or your use of this site will be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

15. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on this page, along with its effective date. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.